Return & Refund Terms
If the order has never been received
Before any request for a refund or re-shipment of an order for which delivery is scheduled in France, 15 working days (ie 3 weeks) must have elapsed from the moment the order is marked as “Completed”.
For international shipments, and therefore outside France, the deadline of 25 working days must be respected.
The order is marked as “Finished” when it has been dispatched – an email is then automatically sent to the customer (it is up to the customer to ensure that the confirmation email has not fallen into the unwanted folders of his mailbox ).
In case of doubt about the date on which the order was marked as “Completed”, it will be communicated to you after sending an email to hello@theroadtrippers.fr and explaining the subject of the request.
After 15 working days, and in the event of a request for re-shipment of the order, the additional delivery costs will be borne by the seller.
After 15 working days, and in the event of a request for refund of the order, the order received must be returned at the buyer’s expense.
Exceptions to repayment terms
Digital products are non-refundable. In the event of a refund request for an order comprising a digital product and a physical product, only the physical product will be refunded (in the case of a bundled offer in the form of a pack, the full price of the digital product will be retained in the calculation. of the amount to be refunded).
In case of wrong address
The products are delivered to the address indicated by the buyer in the order form – the buyer must ensure its accuracy.
Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer’s expense. In the event of a dispute, it is the buyer’s responsibility to provide proof that the address entered in the form did not contain an error.
If the order has been received
Application of the right of withdrawal: In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order, to return any item that does not suit him and request the exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their remarketing in new condition, accompanied by the purchase invoice.
Products damaged, used, soiled or incomplete are not taken back.
The right of withdrawal can be requested by contacting the seller at this email address: hello@theroadtrippers.fr. It must be unambiguous and express the desire to retract.
In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product (s) purchased is refunded. Delivery costs can not be refund.
The return costs are the responsibility of the buyer.
The exchange (subject to availability) or refund will be made within 14 days, and at the latest, within 14 days of receipt by the seller of the products returned by the buyer within the conditions provided above.
Exceptions to repayment terms
According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts
supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
for the supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
Digital products are non-refundable. In the event of a refund request for an order comprising a digital product and a physical product, only the physical product will be refunded (in the case of a bundled offer in the form of a pack, the full price of the digital product will be retained in the calculation of the amount to be refunded).